Terms & Conditions and Privacy Policy
This page contains the Survation Ltd Terms and Conditions and the Survation Ltd Privacy Policy for the Survation Panel.
Survation Ltd Terms and Conditions
1. Introduction
The Survation Panel is Survation Ltd’s own consumer research panel.
By registering with our Panel you agree to be bound by these terms. Should you not wish to be bound by these terms you should not register with our panel or delete your account with us.
We may change these terms from time to time; any changes will be notified in advance of them becoming effective and will not nullify points accrued before the changes. Continued use of the Survation Panel after notification will be an acknowledgement of continued agreement to these terms.
2. Registration
To become a member of the Survation Panel you must register an account with us. information we request for registration can be found in our privacy policy further down the page.
Accounts are limited to one per individual and must be filled with accurate personal information, in both registration and during surveys. If it is found that information has been falsified the account will be deleted and all points accrued will be considered void.
To be part of the Survation Panel you must be 16 years or older.
3. Surveys and Points
Survation Panel members are awarded points in return for completing surveys. These points can be exchanged for UK GBP via direct deposit in a UK bank account upon reaching the cash out limit.
Survey points or account points overall can be voided for a number of reasons.
These include but are not limited to:
> Failing to provide true, accurate, current information when required.
> Speeding through surveys without time for reading comprehension.
> A reasonable suspicion that a user has been falsifying responses.
> A reasonable suspicion that a user has been creating fake accounts for referral points.
> A reasonable suspicion that multiple people are using the same account.
Continued poor quality or suspected falsified information may result in membership to the panel being suspended or terminated.
4. Disqualifications
The Survation Panel will send email invites to everyone who is eligible to do a survey.
Occasionally some demographic groups get filled up faster than others. Another reason some people get disqualified is they have old profile information. This means they are not actually eligible for some surveys they get invited to.
As it is important that we have a balance this means that sometimes people get disqualified. This should only happen in the beginning part of the survey and should only be a rare occurrence.
5. Terminating Membership
If you no longer wish to use your Survation Panel account you can delete or deactive your account.
To delete or deactive your account click on the “Unsubscribe” tab in the settings page. Deleting will remove your entire account including any points accrued. Deactivating puts a hold on your account and stops us from messaging you until it is reactivated.
Survation Ltd Privacy Policy
1. Introduction
We take your privacy seriously. Please read this policy carefully as it contains important information on who we are and how we collect, store, use and share your personal data and why.
This privacy policy also explains your rights in relation to your personal data and how to contact us or our supervisory authorities in the event you have a complaint.
When using your personal data Survation are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) as both a ‘controller’ and ‘processor’ of that personal data.
Our use of your personally identifying data is subject to our professional duty of confidentiality, your instructions, the GDPR, and other relevant UK and EU legislation.
2. Key Terms
Key terms used in this policy:
| We, us, our | Survation Ltd |
| Data Protection Officer | 020 3142 7640 |
| Personal data | Any information relating to an identified or identifiable individual |
| Special category personal data | Personal data revealing: · Racial or ethnic origin, · Political opinions, · Religious beliefs, · Philosophical beliefs, · Genetic and biometric data, · Data concerning health, sex life or sexual orientation, · Trade union membership. |
| Processor | The organisation which processes data on behalf of a controller |
| Controller | The organisation which determines the purposes and means of processing personal data |
3. Personal data we collect about you
The tables below set out the personal data we will need to provide our contractual obligations to you, such as payment for being a panelist or ensure that our systems function correctly. The table also sets out the personal data we may need to assess eligibility for particular surveys. Some of the necessary data such as your age will also be used to assess eligibility for particular surveys.
| Personal data we will collect |
Your name and postcode. Information to enable us to check and verify your identity, eg your date of birth. Electronic contact details, e.g.: your email address. Information about your use of our IT, communication and other systems, and other monitoring information. |
| Personal data we may collect depending on what you have instructed us |
Your gender, your household income, the county in which you live, your qualifications. How you voted on past elections. The level of your ability to speak English Your employment status, health condition and religion The news source you read, the type of accommodation in which you live. Your ethnic group, how many children you have if any and if you have any disability |
This last category of personal data is “special category data” and is not required to use our service. However if you do not provide this personal data, it will prevent us from sending you more surveys in which you could participate. This is because some surveys can only be sent to a certain section of the population, and other surveys must be send to a representative sample of residents of a particular area.
For instance: If we have a survey about car ownership, then we can only send it to people who have answered the question of whether they own or do not own a car.
4. How your personal data is collected
On this website, we collect most of this information from you in your profile settings when you fill it in, as well as the following ways.
> The data that identifies you is collected when you register your account.
> The optional data that help us send you tailored surveys is under your profile in the “key responses” section
> We use third party systems (sub-processors) to collect some information. These are:
– external survey providers (Surveygizmo) that collect your answers to our surveys on behalf of us. You can read their privacy policy here
– Amazon SES, an external emailing system that sends you notifications of new surveys, only if you opt in to this function during registration or in your settings page. You can find their privacy policy here
> On our website we save a session token (not a cookie) to keep you logged in without having to send us your user and password on every request. We do not track you, use cookies, nor share any navigation patterns with anybody.
5. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason for doing so, eg:
> to comply with our legal and regulatory obligations;
> for the performance of our contract with you or to take steps at your request before entering into a contract;
> for our legitimate interests or those of a third party; or
> where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal data for and our reasons for doing so:
| What we use your personal data for and why |
| To provide you tailored surveys that you could complete. · We ask you optional information to tailor the surveys that we offer to you. |
| To pay you for the surveys you have completed · We collect your payment details to pay you when you cash out. We do not keep this details in our systems after we have paid you unless you tell us otherwise. |
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies: · To comply with our legal and regulatory obligations |
| Preventing unauthorised access and modifications to systems: · To prevent access to the data that we collect on you or any attacks from a third party trying to gain access to our systems. · To comply with our legal and regulatory obligations |
| For market research contracts with third parties. · For our legitimate interests or those of a third party, but this is never your personal information, but the aggregated results of our surveys presented in statistical format (e.g.: 60% of our sample loves ice-cream, NOT John Smith loves ice-cream). |
6. Promotional communications
If you agree we may use your contact information to send you updates by email about surveys that you could complete, and exclusive offers, promotions or new services. This is entirely optional and by default you have it deactivated in your notifications area in your settings.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations.
You have the right to opt out of receiving promotional communications at any time by:
> using the ‘deactivate’ button in the notification area of your settings, or;
> deactivating your account.
7. Who we share your personal data with
We routinely share personal data with:
> our bank to pay you for your completed surveys;
> our IT service providers where we host securely this information in an encrypted format.
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We will not sell your personal data to any third party.
8. Where your personal data is held
Information may be held at our offices and those of our service providers and representatives as described above (see ‘Who we share your personal data with’) in encrypted format.
9. How long your personal data will be kept
We will keep your personal data only for as long as you keep your account open.
> If you request to delete your data through the panel, the data is deleted immediately and is irretrievable.
> If you request to delete your data by email this might take 30 days from the day after your request. We might need to extend this period if we require you to provide us more information to confirm your identify as the owner of the account.
When it is no longer necessary to retain your personal data, we will delete it.
10. Your rights
You have the following rights, which you can exercise free of charge directly through this website:
| Access: The right to be provided with a copy of your personal data. |
| Rectification: The right to correct any mistakes in your personal data. You can do so by modifying your details in your profile page. |
| To be forgotten: The right to require us to delete your personal data. You can do so too in your profile under the unsubscribe tab. |
| Restriction of processing: The right to require us to restrict processing of your personal data – in certain circumstances. You can do so by either deactivating your account, deleting it from the unsubscribe tab or simply deleting the key response of your profile that you no longer want processed. |
| Data portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. This can be done on the GDPR tab, clicking on “Download my data”. |
| Not to be subject to automated individual decision-making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. |
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
> Please be aware that as described above you can exercise all this rights from your own dashboard; or
> Complete a data subject request form—available on request; or
> Email, call or write to us with details of your request and in order to process it quickly:
– let us have enough information to identify you (e.g.: your full name and email address);
– let us know what right you want to exercise and the information to which your request relates.
11. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine work requirement inside our company and need to access it. Those processing your information will do so only in an authorised manner and are subject to a contract of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
12. How to complain
We hope that we can resolve any query or concern you may raise about our use of your information If you wish to make a complaint, please email us at enquiry@survation.com.
Under the GDPR you also have the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
13. Changes to this privacy policy
This privacy policy was published on 5th July 2018 and was last reviewed in June 2020.
14. How to contact us
Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.
Our contact details are:
Survation Ltd
1 Brandon Road
London
N7 9AA
Email: enquiry@survation.com
