Research for Local Government
Hear from the residents who never answer a consultation. Residents’ surveys, budget consultations and service research for councils, combined authorities and other public bodies, run to British Polling Council standards and priced for local government budgets.
What we do for councils
- Residents’ surveys by addressed letter with an online option (push-to-web), with unique codes so every response is validated against an invited household
- Telephone and face-to-face samples alongside, with targets by age, gender and ward, so the result reflects the whole borough rather than the people who respond online
- Budget and council-tax consultations where the result has to withstand scrutiny at full council
- Service satisfaction tracking, repeated on the same design so change over time is real
- Stakeholder and councillor surveys, including our UK Councillors Omnibus
- Live dashboards so officers and members can see responses by ward as they arrive
Working with you
Questionnaire development and cognitive testing before launch, privacy notice and member sign-off handled with you, resident queries answered by phone and email throughout fieldwork, paper questionnaires on request, and data delivered a week after close. We hold Cyber Essentials certification and are ICO-registered; a Data Protection Impact Assessment is completed at inception.
Recent work
- London Borough of Hammersmith & Fulham (2026): residents’ survey on changes to council funding; 96,000 households written to, 500 telephone interviews, all 21 wards responding within four days of letters landing
- Hyndburn Borough Council (via Bradshaw Advisory): residents’ survey on priorities, challenges and perceptions of the council and the area, informing strategy and communications
- APSE: annual surveys of the public and of councillors on local services
Earlier work
T in the Park residents’ survey for Perth and Kinross; Parklands Care Homes residents’ survey in the Fortrose area; Northgate Public Services national survey on volunteering; Action for Children councillor polling.
Talk to us
Tell us what you need to know. We reply the same day, and you will have a price, or a short call booked to get the few facts we need to price it, within two working days: researchteam@survation.com or 020 3818 9661.
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