Survation is recruiting a new Client Account Manager
Role: Research Manager/ Client Account Manager
Competitive Salary / Bonus
Survation is a leading market research and political polling agency with an outstanding reputation amongst commercial, political, and third sector organisations. We are an innovative and creative market research company and do not believe any single method can always be the right answer to complex client objective. Survation provides actionable consumer insights, enabling our clients to develop a deeper understanding of consumers, their opinions, attitudes and behaviours.
Survation is a full service, method neutral agency and has a long track record of researching public attitudes for clients across industry verticals.
About the role
We are looking for a Research Manager/ Client Account Manager, who will help us build on our recent successes by taking responsibility for client satisfaction, project delivery and selling Survation services and solutions.
Become a trusted advisor and develop broad client relationships across all levels of the client organisation
Be the key point of contact for a portfolio of clients and take responsibility for ensuring that we sell and deliver projects from each client within the portfolio on an ongoing basis
Attend client meetings and liaise with clients
Ensure client satisfaction, work with the Director of Research to develop account plans and strategy for account growth
P&L responsibility for a portfolio of existing and new client accounts
Support head of research to write proposals and to win new business
Ensure there is regular ongoing work from existing clients
Process inbound sales enquiries
Set up and manage projects from inception to fieldwork to delivery
Write survey questions, analyse data
Create presentations/reports focused on insights and stories from data,
Write articles for each project, as appropriate
Skills & Experience
At least 4 years market research agency side experience in any of FMCG, Utilities, Policy & Politics sectors
Demonstrable experience of success in a sales environment, including the ability to hit and exceed targets
Experience of understanding client requirements and selling research solutions to new and existing clients
Up-to-date understanding of UK politics, social issues and current affairs
Excellent written and verbal communication skills, analytical skills
Ability to work under pressure and deliver work to deadlines
Excellent project management skills and the ability to multi-task and oversee several projects/ tasks at any one time within tight timescales and with a clear and organised approach
Due to the coronavirus crisis, all our employees are currently working from home and will return to work in our Central London office once the situation allows.
Please send in your applications to firstname.lastname@example.org including your CV, motivation and salary expectations
Survation takes pride in being an equal opportunities employer.